Frequently Asked Questions (FAQs)
Motorcycle Performance Store – Trusted UK Specialist in Motorcycle Parts & Accessories
Welcome to the Motorcycle Performance Store FAQ section. Whether you're looking to upgrade your motorcycle exhaust, troubleshoot an order, or learn about international shipping, this page is designed to guide you. If your question isn’t answered here, feel free to reach out through our Contact Us page.
Order & Account FAQs
Why haven’t I received my order confirmation or account activation email?
Please check your spam or junk folder. If you're still unsure, log into your account on our website homepage and review your order history. For further assistance, contact our customer support team.
My order status says “Processing Order.” What does this mean?
This means your order is being prepared for shipment. Once dispatched, you’ll receive a tracking link via email. For delivery timelines, check our shipping and delivery page.
How do I track my shipment?
Once your item ships, you’ll receive an email with tracking details. You can also log into your account to view your order updates.
Can I cancel or edit my order?
Orders can be edited or cancelled before dispatch. Please contact us immediately via our Contact Us form. Once shipped, changes may not be possible.
How do I set up or manage my account?
You can create an account at checkout or directly on our account page. After logging in, you can view previous orders, track shipments, and manage account details.
Payment & Currency Questions
Why did my card transaction fail?
Our system uses 3-D Secure (Verified by Visa/MasterCard SecureCode). Please ensure you’ve enabled this with your bank. If issues continue, reach out through our contact form.
Do you support multiple currencies?
We accept payments in British Pounds (GBP). Your card provider will convert based on real-time rates. You can use our currency converter (available at the top of our homepage) for an estimate.
Can I pay by bank transfer?
Yes — BACS/IBAN Bank Transfers are available at checkout. Please use this option only if you’re committed to completing the purchase. Learn more on our Terms & Conditions page.
Pricing, VAT & Promotions
Are your prices inclusive of VAT?
Yes, all prices displayed for UK Mainland customers include 20% VAT. For international users, VAT is removed at checkout once a shipping address is entered.
Do you offer any discount codes or promotions?
Yes — we run seasonal offers and exclusive deals. Subscribe to our newsletter and visit our News section for updates.
Why are prices different based on my location?
Pricing may vary due to local taxes, currency conversions, and shipping rates. Use the delivery estimator in the cart to preview exact costs.
Shipping & Delivery FAQs
What is the cost of shipping?
Shipping depends on destination, product weight, and order value. Use the calculator in your cart or visit our Delivery Information page.
When will I receive my order?
Estimated delivery varies based on stock availability and location. Typical delivery timelines are listed on the Delivery page.
Do I have to pay import taxes or duties?
If you're ordering outside the UK, customs/import charges may apply based on local regulations. These are not included in our product price.
Do you ship internationally?
Yes — we ship worldwide. International delivery is fast and tracked. Visit our international delivery page for full details.
Product Information
Where can I find specs and compatibility info?
Product specifications are detailed on each product page. Popular categories include:
Do you sell genuine parts?
Yes — we are authorised retailers for leading brands like:
Are your products plug-and-play?
Most exhaust systems and accessories are bolt-on or direct fit. If professional installation is recommended, it will be stated on the product page.
Where can I see or hear products in action?
Check out our Latest Product Videos and our Exhaust Sound Demos.
Returns & Warranty
Can I return a product?
Yes — returns are accepted within 30 days if the item is unused and in original condition. Visit our Returns & Terms page for more info.
Do your products come with a warranty?
Most of our items include a manufacturer’s warranty. Warranty length and coverage are listed in the product description.
Installation & Maintenance
Do you offer installation?
We don’t offer fitting services but many of our customers choose to install parts themselves using provided guides. View relevant items in our Care & Maintenance section.
How do I maintain performance parts?
Use high-quality cleaners and check fittings regularly. We stock trusted products in our Maintenance Collection.
Merchandise & Vouchers
Do you offer gift vouchers?
Yes — explore our Merchandise & Gift Vouchers collection to find ideal gifts for riders.
Can I buy branded gear?
Yes — from mugs to t-shirts, visit our Merchandise Collection for branded motorcycle items.
Customer Support & Reviews
How do I contact you?
Use our Contact Page or email us at info@motorcycleperformancestore.co.uk. Our Gloucestershire-based team will reply promptly during working hours.
Can I leave a review?
Yes! Share your experience on our Trustpilot Page or our Testimonials Blog.
How do I stay updated on new products?
Bookmark our News Blog and subscribe to our newsletter for product releases, promotions, and updates.
Still need help? Visit our Contact Us page — our expert support team is ready to help.