Frequently Asked Questions (FAQs)
Welcome to the Motorcycle Performance Store FAQ page! Below, we’ve compiled answers to the most common questions about ordering, payments, shipping, products, and more. If you don’t find what you’re looking for, please visit our Contact Us page for further assistance.
Order & Account FAQs
Why haven’t I received my Order Update or Account Validation Email?
Please check your Spam or Junk folders, as order updates and account validation emails can sometimes be misidentified. You can also log into your account on our website and view order notes for the latest updates. If you’re still having trouble, visit our Contact Us page, and we’ll confirm your email is correct.
My order says ‘Processing Order’—what does that mean?
"Processing Order" means we are preparing your shipment. Once your order is dispatched, you’ll receive a shipping confirmation email with tracking information. For more details, check our Delivery page.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking link via email. You can also log into your account on our website to view the latest updates on your order.
Can I cancel or modify my order?
Orders can be canceled or modified before they are dispatched. Please contact us immediately via our Contact Us page to request changes. Once dispatched, cancellations may not be possible.
How do I create or manage my account?
You can create an account during checkout or by visiting our website. To manage your account, log in to update your details, view orders, or track shipments.
Payment & Currency
Why has my credit card transaction failed?
We work closely with Visa and MasterCard to ensure secure payments. You must be 3-D Secure compliant, which requires entering a password provided by your bank during checkout. If you haven’t set this up, contact your bank to enable 3-D Secure. For further assistance, reach out via our Contact Us page.
Why can't I pay in my own currency?
We accept payments in British Pounds (GBP) only. Your card provider will convert the currency based on current exchange rates. A real-time Currency Converter is available on our website for your convenience.
Do you accept bank transfers?
Yes! We accept GBP payments via BACS/IBAN Bank Transfer. Instructions are shown at checkout. Please only choose this option if you’re 100% committed to completing the order. See our Terms & Conditions for more details.
What payment methods do you accept?
We accept Visa, MasterCard, and BACS/IBAN Bank Transfers. All payments are processed securely. For more information, visit our FAQ page.
Pricing & VAT
Are your prices inclusive of VAT?
Yes, UK Mainland prices include 20% VAT. For international customers, VAT will be automatically removed once you register an account with us. Learn more on our VAT Registration page.
Do you offer discounts or promotions?
We occasionally offer promotions and discounts. Check our News page or sign up for our newsletter to stay updated on the latest offers.
Why do prices vary for different regions?
Prices may vary due to shipping costs, import duties, or currency conversion rates. Use the Delivery Estimator in the cart or select your country at checkout to see the exact cost.
Shipping & Delivery
What will the shipping cost be?
Shipping costs depend on your location, the value, and the weight of your order. Use the Delivery Estimator in the cart or choose your country at checkout to calculate the exact shipping fee. Visit our Delivery page for more details.
When will my order arrive?
Delivery time depends on:
- Product availability
- Manufacturer supply times
- Your location
We strive to get your order to you as soon as possible. You’ll be notified via email once your package is dispatched. Check our Delivery page for estimated delivery times.
Will I have to pay import duty?
If you’re outside the EU, Import Duty or Taxes may apply based on your local laws. These are the buyer’s responsibility and are not included in our pricing. Contact your local customs office for more information.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by location. Visit our Delivery page for more details.
Product Information
Where can I find product specifications?
Most product details can be found in the product description or under relevant category pages, such as:
If you need more specific information, contact us via our Contact Us page.
Are your products compatible with my motorcycle?
Product compatibility varies by make, model, and year. Check the product description for compatibility details or contact us via our Contact Us page to confirm fitment.
Do you sell genuine manufacturer parts?
Yes, we stock genuine parts from trusted manufacturers like Termignoni, SC Project, Puig, and more. Browse our Manufacturers section for a full list.
Can I see product videos or hear exhaust sounds?
Yes! Check out our Latest Product Videos page or explore exhaust sounds in our Sounds collection.
Returns & Warranties
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. Please review our Terms & Conditions for full details and instructions on how to initiate a return.
Do your products come with a warranty?
Most products come with a manufacturer’s warranty. Warranty details are included in the product description or packaging. For specific inquiries, contact us via our Contact Us page.
Customer Support & Feedback
How can I contact customer support?
You can reach us through our Contact Us page. We’re here to help with any questions or concerns.
How can I leave feedback or read reviews?
We’d love to hear your feedback! Leave a review on our Testimonials page or visit our Trustpilot profile to read what other customers are saying.
Where can I find the latest news or updates?
Stay updated with our News page for the latest product releases, promotions, and more.
🎁 Gift Vouchers & Merchandise
Do you offer gift vouchers?
Yes! We offer gift vouchers that make the perfect gift for motorcycle enthusiasts. Browse our Merchandise & Gift Vouchers collection for more details.
Can I purchase merchandise?
Absolutely! Check out our Merchandise & Gift Vouchers collection for branded items and more.
Installation & Maintenance
Do you provide installation services?
We do not offer installation services, but many of our products come with installation instructions. For complex installations, we recommend consulting a professional mechanic. Visit our Care & Maintenance collection for products to keep your motorcycle in top condition.
How do I maintain my motorcycle parts?
Proper maintenance extends the life of your motorcycle parts. Explore our Care & Maintenance collection for cleaning and maintenance products, or check product descriptions for specific care instructions.
If you have any other questions, feel free to reach out via our Contact Us page. Thank you for shopping at Motorcycle Performance Store!