Why haven’t I received my order confirmation or activation email?
Please check your spam or junk folder. If you’re still unsure, log into your account via our homepage login.
For further help, email info@motorcycleperformancestore.co.uk.
My order status says “Processing Order.” What does this mean?
Your order is being prepared for shipment. Once dispatched, you’ll receive a tracking link.
For delivery timelines, visit our Shipping Policy.
How do I track my shipment?
Once your order has been dispatched, tracking information will be emailed to you. If you provided a mobile number with your order, you may also receive a text message from the courier.
Can I cancel or edit my order?
Orders can be amended or cancelled before dispatch. Contact us immediately via the Contact Us page.
How do I set up or manage my account?
You can create an account at checkout or via the Account Registration page.
Why did my card transaction fail?
Our checkout uses 3-D Secure (Verified by Visa / MasterCard SecureCode). If issues continue, call 01600 772121 or email info@motorcycleperformancestore.co.uk.
Do you support multiple currencies?
We accept GBP. Your card provider may convert automatically.
Can I pay by bank transfer?
Yes — Bank Transfer is available at checkout.
More details on our Terms & Conditions page.
Are your prices inclusive of VAT?
Yes — UK Mainland prices include 20% VAT. VAT is removed automatically for international customers.
Do you offer any discount codes or promotions?
Yes — seasonal offers and exclusive deals are available.
Subscribe to our newsletter at the bottom of any page.
Why are prices different based on my location?
Local taxes, currency conversions and shipping calculations may affect pricing.
Use the cart delivery estimator for accurate totals.
What is the cost of shipping?
For UK mainland delivery, smaller items are sent via Royal Mail Tracked 48 for £5.50. Medium and larger items are sent through our courier network for £8.92. International customers can use our shipping cost calculator.
When will I receive my order?
UK-stock orders placed before 2pm, Monday to Friday (excluding bank holidays), are typically dispatched the same working day. Special-order timescales depend on supplier availability. Most international orders arrive within seven working days from dispatch, subject to destination and customs processing.
Do I have to pay import taxes or duties?
Non-UK customers: UK tax will not be charged on your order. Import duties are collected at checkout for seamless delivery straight to your door.
Do you ship internationally?
Yes — we ship worldwide with fast tracked delivery.
See our Worldwide Delivery page.
Where can I find specs and compatibility info?
All product specifications are listed on individual product pages.
Popular categories include:
Do you sell genuine parts?
Yes — we are authorised retailers for:
- SC Project
- Termignoni
- MIVV
- Puig
- IXIL
- Red Thunder
Are your products plug-and-play?
Most products are direct-fit. If professional installation is advised, it will be indicated.
Where can I see or hear products in action?
Visit our Latest Product Videos section.
Can I return a product?
Yes — within 30 days if unused and in original condition.
More info on our Terms & Conditions.
Do your products come with a warranty?
Yes — a minimum 12-month manufacturer warranty applies to all items.
Do you offer installation?
We don’t provide installation services, but many customers fit items themselves using the supplied guides.
View related items in our Care & Maintenance section.
How do I maintain performance parts?
Use high-quality cleaners and check fittings regularly.
Recommended items can be found in our Maintenance Collection.
Do you offer gift vouchers?
Yes — visit our Gift Vouchers collection.
Can I buy branded gear?
Yes — see our Merchandise Collection for t-shirts, mugs and more.
How do I contact you?
Use our Contact Page or email
info@motorcycleperformancestore.co.uk.
Can I leave a review?
Yes — on our Trustpilot Page or our Testimonials Blog.
How do I stay updated on new products?
Visit our News Blog or subscribe to our newsletter.